Warranty Information
Latex Manufacturer Warranty
Non-Issues
Certain items are not covered by the manufacturer’s warranty because they are natural properties of latex. These can happen naturally and are not issues regarding manufacturing or product quality.
- Air voids or small cracks/tears (less than 3 inches)
- Discoloration or yellowing of the latex
- Using an inappropriate foundation
A proper mattress foundation is essential in caring for your latex mattress. Any foundation with slats 3 inches or less apart, or adjustable base will work well for your latex mattress. Spring foundations or foundations with slats wider than 3 inches apart will void the manufacturer warranty, as they can damage the latex mattress.
Not Covered
These items are not covered and will void the manufacturer warranty.
- Damage caused by spills, burns, accidents, mold, or other acts of nature
- Cover misusage, laundering, or normal wear and tear
- Leaving the mattress boxed up for more than 30 days
If you still believe that you have an issue with your latex mattress, please contact our customer care specialists, and they would be happy to solve any issues you may have.
A receipt showing proof of purchase is required for returns or warranty exchanges.
Our customer service specialists will make the final determination regarding repairing or replacing your mattress. The warranty will not be renewed or extended following product replacement or repair.
20 Year Manufacturer Warranty
Organic Latex Mattresses
DESIGNSDWELL will unconditionally cover against manufacturing defects in the latex for the first ten (10) years, and the customer covers the shipping costs.
After 10 years the warranty includes a pro-rated cost to repair or replace the latex components. A repair or replacement in the 11th Year will cost 50% of the original mattress price. Every year after that will cost an additional 5% of the cost (12th year = 55%; 13th year = 60%).
